Here to help
A few good answers.
Shopping, sizing, shipping and everything in between.
What are the bracelets made from?
Our collection combines clear cubic zirconia with brass, 316L stainless steel or 925 sterling silver bases and the finish shown on each product page. Cubic zirconia is not a diamond. Check the individual product details for the exact material and finish.
How do I choose a size?
Measure your wrist using a flexible tape. Compare it with the product’s size guide and allow comfortable wearing room. Chain bracelets have an extender; tennis bracelets and hinged bangles offer specific lengths or inner circumferences. Cuffs are listed by inner width.
How should I care for my bracelet?
Avoid water, perfume, lotions and harsh cleaners. Use a soft dry cloth and store separately. Follow the product-specific guidance for chains, clasps, hinges and open cuffs.
Where do you ship?
We ship free to all 50 United States and Washington, D.C., including Alaska and Hawaii. U.S. territories and APO/FPO/DPO addresses are excluded.
When should I expect delivery?
Handling takes an estimated 1–2 business days, followed by 3–4 business days in transit after dispatch, for an estimated total of 4–6 business days. The cutoff is 07:00PM at fixed GMT−06:00 (CST), without daylight saving changes. Orders after cutoff, on weekends or on U.S. federal holidays begin handling on the next business day. These are estimates, not a delivery guarantee.
What are the shipping and tax charges?
Standard shipping is $0 on all eligible orders. Checkout tax is $0 under the store’s current configuration; this is not a claim that products are legally tax-exempt.
Can I return a bracelet?
Request a return within 30 days of receipt by emailing us with your order number and reason. Ordinary change-of-mind returns must be unused, in original condition and original packaging, with supplied items included. Brief try-on to check the size is permitted, but actual wear is not. Obtain authorization before sending to our confirmed return address in France.
Who pays for return shipping?
We pay for our errors, damage, defects or incorrect items. Customers pay for change-of-mind returns. There is no restocking fee. Ordinary unused and original-packaging conditions do not prevent claims for damage, defects or incorrect items.
When will a refund be processed?
Once your refund is approved, funds are returned automatically to the original payment account within 10 calendar days.
How are payment and order acceptance handled?
Payment status depends on the actual payment result. We communicate order acceptance and fulfillment information as applicable to the transaction. Contact us if you need help with a payment or order.
How can I contact Thredlyne?
Email [email protected] or use our Contact Us page. Our company and return address is 19 Rue Des Tournesols, 31450 Ayguesvives, France.
Still have a question? Contact us ↗