Thredlyne / Customer care
Privacy Policy
Your information deserves a considered approach.
Who we are
Thredlyne operates thredlyne.shop. You can contact us at [email protected] or write to 19 Rue Des Tournesols, 31450 Ayguesvives, France about your personal information.
Information you provide
Depending on your interaction with us, you may provide your name, email address, telephone number, shipping and billing addresses, company name, order details, payment-related information and customer service correspondence. Please do not include payment card details in customer service messages.
How information is used
We use information as necessary to respond to requests, administer purchases and returns, arrange delivery, resolve payment or order issues, operate and maintain the store, prevent misuse and meet applicable legal obligations. Depending on the purpose and applicable law, processing may be necessary for a contract, compliance with legal obligations, our legitimate interests in operating the store, or your consent.
Service Providers and Partners
We may share information with trusted service providers, such as payment processors, delivery companies, hosting providers, and customer support providers, as necessary to fulfill orders, process payments, or provide other requested services. Information may also be disclosed where required by law or to protect legal rights. We do not sell personal information or use this store for targeted advertising.
Browser information and storage
The shopping cart uses browser local storage to retain product identifiers, selected sizes and quantities on your device. See our Cookie Policy for the storage used by this website. Hosting infrastructure may process technical request information as part of delivering the website.
Retention and international processing
Information is retained for the purposes for which it is needed, including applicable legal obligations and resolving requests or disputes. Service providers may process information in countries other than your own. Where required, applicable safeguards must be used for international transfers.
Your choices and rights
Depending on the law that applies, you may have rights to access, correct, delete, restrict or object to processing, receive a portable copy of information, or withdraw consent where consent is the basis for processing. Contact [email protected] to make a request. You may also raise a concern with your competent data protection authority. Identity information may be needed to handle a request appropriately.
Updates and contact
Changes to this policy will be published on this page. Please contact [email protected] with privacy questions.
Need help? [email protected]